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Terms & Conditions

Effective Date: September 1, 2025

Welcome to Felicitea Digital Lab ("FDL," "The FDL Agency," "we," "our," or "us"). These Terms & Conditions (“Terms”) govern your use of our website (www.felicitea.net), services, and digital products. By accessing or purchasing from our site, you agree to these Terms.

Services Provided

Felicitea Digital Lab is a boutique PR & Marketing agency that provides:

  • Public relations & press placement services

  • Marketing, branding, and digital strategy

  • Event activations and campaign support

  • Digital assets, templates, and design resources

  • Consulting and training services

Use of Our Website

  • You must be at least 18 years old to use our services or purchase digital products.

  • You agree not to misuse the site (hacking, scraping, or illegal use).

  • Content on our site (images, templates, copy) is owned by us and may not be copied, sold, or redistributed without permission.

Digital Products & Downloads

  • All digital templates, media kits, and design resources are non-refundable once downloaded or accessed.

  • These items are for personal or business use only and may not be resold, shared, or distributed.

  • Unauthorized use or resale of our products may result in legal action.

Service Engagements (PR, Marketing, Events)

  • All service engagements require a signed contract or service agreement outlining scope, deliverables, and payment terms.

  • Payments are due as outlined in each service agreement. Late payments may incur fees or service pauses.

  • PR placements are guaranteed only when explicitly stated in your package. Otherwise, outcomes cannot be guaranteed due to media/editorial discretion.

Payment & Billing

  • We accept payments via major credit and debit cards, PayPal, and other secure methods displayed at checkout.

  • For ongoing retainers or projects, invoices are due on the terms specified in the agreement (e.g., net 15 or 30 days).

  • Failure to pay may result in suspension of services.

Refund & Cancellation Policy

  • Services: Deposits and service fees are non-refundable once work begins. Cancellations must be submitted in writing.

  • Events: Ticketed or activation events are non-refundable but may be transferable.

  • Digital Products: As noted, all digital sales are final.

Client Responsibilities

  • To ensure success, clients agree to:

  • Provide timely access to materials, approvals, and information.

  • Respect deadlines for approvals and submissions.

  • Understand that results (e.g., press coverage, engagement) vary and depend on multiple external factors.

Intellectual Property

  • All original strategies, designs, copy, and campaigns developed by FDL remain the intellectual property of Felicitea Digital Lab unless otherwise agreed in writing.

  • Clients receive usage rights as outlined in their agreements.

Limitation of Liability

  • We do not guarantee specific outcomes (such as revenue or media coverage) unless explicitly stated in writing.

  • Felicitea Digital Lab shall not be held liable for indirect damages, business losses, or third-party platform issues (such as social media downtime or publisher/editorial rejections).

Privacy

  • Your information is protected in line with our Privacy Policy. We will never sell or misuse your data.

Governing Law

  • These Terms are governed by the laws of the State of Georgia, USA. Any disputes will be resolved in the courts located in Georgia.

Updates to Terms

  • We may update these Terms from time to time. Continued use of our site or services means you accept the updated Terms.

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