TERMS & CONDITIONS​

FELICITEA DIGITAL LAB POLICY
 All information disclosed on this site is protected.

All clients must agree to the following policies and procedures before the start of your new project!

Turn Around Time


TURN AROUND TIME VARIES DEPENDING ON SPECIFIC ORDER PLEASE REVIEW TURNAROUND FOR EACH INDIVIDUAL ITEM - YOU WILL RECEIVE UPDATES, SAMPLES, AND PROOFS FOR APPROVAL BEFORE PUBLISHING. FINAL INVOICES MUST BE PAID BEFORE YOU RECEIVE FULL ACCESS TO YOUR WORK. This is subject to change depending on my workload which will be disclosed to the client when inquiring. May be quicker if all your content is readily available when deposit is made.




Variations | Design Alterations


We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.




Supply Of Materials


Failure to have all of content ready can cause a delay in your design. You must supply all materials and information required by us to complete the work in accordance with any agreed specification dates. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount. Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.




Payment Plans


WE DO NOT allow clients to create payment plans. NO EXCEPTIONS!




Rush Fee


​If you absolutely need the order before the available turn around time, you can purchase a Rush fee to receive your order sooner. ​ ​RUSH FEE' PRICES VARY DEPENDING ON THE SPECIFIC ORDER. PLEASE REVIEW THE RUSH FEE PRICE FOR EACH INDIVIDUAL ITEM.




Late Fee's


Any invoice not paid within 30 days will be charged a 10% late fee every 30 days past due
This includes designs acquired more than 3x and abandoned communication before payment.




QUOTES


Quotes are valid for 90 days. After 90 days we will need to re-quote the project




INCOMPLETE PROJECTS :


Any project that remains in proofing or is put on hold while we wait for content for more than 20 business days will be put on hold and will be billed for any time spent up to that point. When the client is prepared to restart the project, time will be billed per hour from then until completion.




REFUND POLICY


( THERE IS NO CASH BACK OR CREDIT REFUNDS ) Eligible items may be returned for Store Credit ONLY. Returns must be requested within 24 hours of the sample being received and approved.. Felicitea Digital Lab will ONLY consider partial returns after sample displays have been sent. As time has already been spent on your design, this is also up to the company decision-makers, and can be changed at any time




FEES & DEPOSITS


Designs will only be started upon submission of a full payment or deposit. NO EXCEPTIONS! ( 50% deposit required on all web designs. ) Print orders must be paid in full! Upon completion of the design, I must be paid within a week of disclosing the final completed designs. Failure to pay within that time frame will result in a $15 late fee for the first week, and a $10 late fee for every week after that. Upon completion of the 7-day review period, we will invoice you for the 50% balance of the project. Deposits/Payments are non-refundable! You are paying for my time and to secure your spot on the order list. We reserve the right not to commence any work until the deposit has been paid in full.