Failure to have all of content ready can cause a delay in your design. You must supply all materials and information required by us to complete the work in accordance with any agreed specification dates. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount. ​ Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.

​If you absolutely need the order before the available turn around time, you can purchase a Rush fee to receive your order sooner. ​ ​ ​RUSH FEE' PRICES VARY DEPENDING ON THE SPECIFIC ORDER. PLEASE REVIEW THE RUSH FEE PRICE FOR EACH INDIVIDUAL ITEM.

Quotes are valid for 90 days. After 90 days we will need to re-quote the project

( THERE IS NO CASH BACK OR CREDIT REFUNDS ) Eligible items may be returned for Store Credit ONLY. Returns must be requested within 24 hours of the sample being received and approved.. Felicitea Digital Lab will ONLY consider partial returns after sample displays have been sent. As time has already been spent on your design, this is also up to the company decision-makers, and can be changed at any time

Designs will only be started upon submission of a full payment or deposit. NO EXCEPTIONS! ( 50% deposit required on all web designs. ) Print orders must be paid in full! Upon completion of the design, I must be paid within a week of disclosing the final completed designs. Failure to pay within that time frame will result in a $15 late fee for the first week, and a $10 late fee for every week after that. Upon completion of the 7-day review period, we will invoice you for the 50% balance of the project. Deposits/Payments are non-refundable! You are paying for my time and to secure your spot on the order list. We reserve the right not to commence any work until the deposit has been paid in full.